Guest Experience Manager

About the role

The Guest Experience Manager will be the face of Cayo Levantado Resort, delivering a warm, consistent, and genuine welcome to every guest. You will act as a storyteller, sharing the unique cultural and historical aspects of the island while ensuring smooth daily operations.

Key responsibilities

• Represent the resort with a friendly, professional demeanor for all guests and visitors.
• Share unique elements of the Cayo Levantado experience and local cultural or historical facts.
• Manage daily administrative duties and communicate essential information to relevant teams.
• Proactively engage with guests, gather feedback, and address their needs promptly.
• Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow‑through.
• Welcome VIP guests, coordinate seamless check‑ins, luggage delivery, and personalized services.
• Serve as the primary point of contact before and during guests' stays.
• Lead and develop a team of eight Guest Ambassadors.

Required profile

• Luxury‑hospitality mindset with impeccable attention to detail.
• High emotional intelligence and strong relationship‑building abilities.
• Operational experience in hotel or resort environments.
• Proven leadership and team‑building capabilities.
• Calm decision‑making and effective guest‑resolution skills.
• Ability to serve diverse guest groups.
• Full flexibility to work weekends, evenings, holidays, and varied schedules.
• High energy, motivational leadership, effective communication, and passion for exceptional guest service.

Required skills