Customer Care Professional

About the role

Solugenix, an IT services provider offering technology solutions and managed services to global enterprises, is hiring a Customer Care Professional in Santiago, Dominican Republic, on an onsite basis. The role is full-time but can also be part-time, with days and hours that may vary and include evenings and weekends.

Key responsibilities

• Communicate with customers via email, phone and/or chat.
• Gather customer information and identify the issue by analysing the symptoms.
• Maintain detailed and accurate documentation for all cases.
• Escalate advanced help requests as needed.
• Complete required training to stay current with system updates and changes.

Required profile

• High school degree or equivalent.
• 6 months or more of experience in a customer service-related job.
• Experience working independently and as part of a team.
• Strong communication skills and results orientation.
• Ability to read and write incident reports and procedures, and to speak clearly on the phone; some roles require bilingualism in English and Spanish.

Required skills

• Basic understanding of Microsoft Windows, internet browsers and email.
• Type speed of 35+ words per minute.
• Problem solving, multi-tasking and punctuality.