Account Coordinator (French-Speaking)

About the role

The Account Coordinator (French‑Speaking) will be the primary point of contact for French‑language clients, handling facility service requests, preparing quotes, and ensuring smooth dispatch across the Dominican Republic. This role combines strong communication, problem‑solving, and a service‑first mindset to support a leading North American facilities services provider.

Key responsibilities

• Answer client calls and emails promptly, generate quotes, process orders and coordinate nationwide dispatches.
• Identify required equipment or specialists for each request and arrange the appropriate services.
• Provide courteous, knowledgeable support, explaining the company’s capabilities and services.
• Collaborate with internal teams to resolve major client issues such as delays or service disruptions.
• Follow up with clients to confirm satisfaction, monitor job progress and address any concerns.
• Participate in limited, compensated on‑call rotations as needed.

Required profile

• High school diploma or equivalent experience.
• 1‑3 years of experience in retail, customer service or a similar role.
• Fluent in French (both spoken and written).
• Strong verbal and written communication skills in English.
• Customer‑focused attitude with a proactive work ethic.
• Ability to work well in a team and adapt to new software quickly.

Required skills

• Microsoft 365 applications.

What we offer

• Competitive salary of DOP 50,000 per month.
• Full compliance with Dominican statutory benefits, including 13th‑month pay, paid vacation, health insurance, pension and occupational risk coverage.
• Career growth with global exposure to international clients.
• Learning and development support through Emapta Academy.