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5 anos de experiencia

Competencias

Customer service Inbound phone support CRM management U.S. tax Forms K-1/K-3 review Compliance and quality control SLA and KPI monitoring Logistics and inventory management Warehouse operations Digital marketing Social media advertising Facebook Ads Google Ads Microsoft Office Effective communication Problem solving

Experiencia

US Tax Specialist

PwC Acceleration Center Argentina

2025-01 - 2025-04

Handled inbound client calls to review and validate U.S. tax Forms K‑1 and K‑3, ensuring accuracy for tax reporting. Provided tailored guidance and resolved issues, maintaining high customer satisfaction. Logged all interactions in the CRM, keeping detailed case histories. Met strict quality standards, response time SLAs and KPI targets for service performance.

Community Manager

Freelance, Venezuela

2020-01 - 2023-04

Designed and executed digital advertising campaigns on Instagram, Facebook Ads and Google Ads, increasing online engagement. Developed creative content strategies and managed community interactions, responding to customer inquiries promptly. Monitored campaign performance metrics and optimized spend to achieve client objectives.

Administrative Assistant

TuPaquetico, United States

2021-07 - 2021-10

Supervised daily warehouse shipping operations, ensuring timely order fulfillment and accurate inventory tracking. Coordinated receiving, storage and dispatch processes while maintaining compliance with company standards. Utilized a CRM system to record orders, track shipments and handle customer inquiries efficiently.

Formacion

Bachelor’s Degree in Public Accounting (Contador Público) – University of Buenos Aires (in progress)

Idiomas

Spanish

native

English

intermediate

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