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Competencias
Experiencia
English Bank Teller & Customer Service Officer
UAE Exchange
2023-04 - 2025-08
Managed daily cash flow and secured multi‑currency transactions (USD, EUR, GBP, AED) while processing global remittances and bank wires. Ensured full regulatory compliance and delivered high‑quality financial services to an international clientele. Utilized banking software and CRM tools to track transactions and resolve client issues. Maintained accuracy and efficiency in cash handling, contributing to operational excellence.
Italian Customer Advisor
Access Teléservice
2021-07 - 2021-11
Provided high‑quality customer support in native Italian, handling inbound and outbound inquiries. Resolved issues swiftly, meeting performance targets (KPIs) and maintaining high service standards. Utilized CRM software to log interactions and ensure follow‑up.
Italian Customer Advisor
MARKETING CALL CENTERS A.
2021-11 - 2022-04
Delivered Italian‑language customer assistance, managing both inbound and outbound calls. Consistently achieved KPI targets and upheld service quality. Employed conflict resolution techniques and CRM tools to enhance customer satisfaction.
Administrative & Support Staff
Poste Italiane
2007-01 - 2020-12
Handled administrative tasks and customer relations within a high‑standard institutional environment. Developed strong organizational skills and professional etiquette in the Italian public sector. Supported daily operations, data entry, and accounting activities, contributing to efficient office workflow.
Idiomas
Italian
fluent
Arabic
fluent
English
intermediate
Ultima actualizacion: hace 3 meses